Effective Date: 9 July 2026
At Off Gridz Co, we strive to dispatch and deliver your orders as quickly and safely as possible.
1. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation or order verification.
Orders placed on weekends or public holidays will be processed on the next business day.
2. Delivery Timeline
Estimated delivery times are:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Locations: 5–10 business days
Delivery timelines are estimates and may vary depending on courier availability and local conditions.
3. Shipping Charges
Shipping charges are calculated during checkout based on the shipping method and destination.
Free shipping offers, if any, will be displayed on the website and are subject to applicable terms.
4. Order Tracking
Once your order has been shipped, you will receive tracking information via email, SMS, WhatsApp, or other available communication channels.
5. Delivery Attempts
Our courier partners may attempt delivery multiple times.
If delivery fails due to incorrect address, customer unavailability, or refusal to accept the package, additional shipping charges may apply for re-dispatch.
6. Incorrect Address
Customers are responsible for providing accurate shipping information.
Off Gridz Co shall not be responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
7. Delayed Deliveries
Delivery may be delayed due to:
- Weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Courier delays
- Other circumstances beyond our reasonable control
8. Damaged Packages
If you receive a damaged package, please contact us within 24 hours of delivery with photographs of the package and product.