Privacy Policy

Effective Date: 9 July 2026

Welcome to Off Gridz Co (“OG”, “we”, “our”, or “us”). Your privacy is important to us, and we are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information from you:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • PIN Code
  • State and Country

Order Information

  • Products Ordered
  • Order History
  • Payment Method
  • Transaction Details
  • Order Status

Technical Information

When you visit our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Website Usage Statistics
  • Cookies and Similar Technologies

2. How We Use Your Information

Your information may be used to:

  • Process and manage your orders.
  • Deliver products to your address.
  • Verify customer information.
  • Provide customer support.
  • Respond to enquiries submitted through our contact form.
  • Send order confirmations and shipping updates.
  • Improve our website and customer experience.
  • Detect fraud or unauthorized activity.
  • Comply with applicable legal obligations.

3. WhatsApp Communication

If you choose to place or confirm an order through WhatsApp, you consent to us using your mobile number to communicate regarding:

  • Order Confirmation
  • Order Updates
  • Shipping Information
  • Customer Support
  • Return or Exchange Requests

We will never request sensitive financial information such as your banking password, OTP, UPI PIN, or card PIN through WhatsApp.

4. Payments

Payments made through our website are processed using secure third-party payment providers.

Off Gridz Co does not store your debit card, credit card, net banking, UPI PIN, or other confidential payment credentials on our servers.

For WhatsApp orders, payment information shared by customers is used only for order verification and processing.

5. Cookies

Our website uses cookies to:

  • Remember your preferences.
  • Improve website performance.
  • Enhance your shopping experience.
  • Maintain your login session.
  • Analyze website traffic and visitor behaviour.

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may only be shared with trusted third parties when necessary, including:

  • Courier and logistics partners for product delivery.
  • Payment gateway providers for secure payment processing.
  • Technology providers who help operate our website.
  • Government or legal authorities when required by applicable law.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

8. Customer Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

Please notify us immediately if you suspect unauthorized access to your account.

9. Marketing Communications

We may occasionally send promotional emails, product updates, offers, or announcements.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions or by contacting us directly.

10. Third-Party Services

Our website may use third-party services such as:

  • Payment Gateway Providers
  • Courier Partners
  • Google Analytics
  • Google Maps
  • Social Media Platforms
  • WhatsApp

These services operate under their own privacy policies, and we encourage you to review them separately.

11. Children’s Privacy

Our website is not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from children.

12. Your Rights

You may contact us at any time to:

  • Access your personal information.
  • Request correction of inaccurate information.
  • Update your contact details.
  • Request deletion of your personal information where legally permissible.
  • Ask questions regarding our privacy practices.

Certain information may be retained where required by law or for legitimate business purposes.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will become effective immediately upon publication on this website.

We encourage customers to review this page periodically.

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Off Gridz Co

Phone: +919548445523

Email: contact@offgridzco.in

We will make reasonable efforts to respond to your enquiries as promptly as possible.

By using this website, creating an account, or placing an order with Off Gridz Co, you acknowledge that you have read, understood, and agreed to this Privacy Policy.